1. Onboarding

      1. ASPIRE Global Template
        Foundation

        Curriculum | 5h 45 min


      2. ASPIRE IT Standards

        Material | 1h

      3. Using SOLMAN for System Lifecycle Documentation The SolMan Concept

        Online Course | 15 min


      4. SOLMAN for Build & Test

        Online Course | 1h

      5. Global ServiceNow IT Training - Basic Navigation in ServiceNow

        Material | 30 min

      6. Computerised System Validation (CSV) Overview Online Course

        Online Course | 2h 30 min


      7. SOLMAN CHaRM

        Google site & Materials | 3h

      8. ServiceNow - Incident Management (ITSM User)

        ServiceNow Academy

      9. ServiceNow - Change Management (ITSM User)

        ServiceNow Academy

    2. E2E Support Model


      1. E2E SM Overview - CO1

        Online Course | 45 min


      2. E2E SM Processes (intro) - CO2


        C2R (Call to Resolution) - CO2.1


        I2R (Idea to Request) - CO2.3


        R2D (Request to Deploy) - CO2.4


        Online Course | 30 min


    1. IT Core


      1. Access & ID Management

        TBD | TBD


      2. Document Management Material

        15 min


      3. Service Level Management

        Course & IT Process

    2. ITSM


      1. Change Management

        Course & IT Process


      2. Incident Management

        Course & IT Process


      3. Knowledge Management

        Course & IT Process | >30 min


      4. Problem Management

        Course & IT Process


      5. Release Management

        Course & IT Process | 75 min


      6. Requirements Management

        Course & IT Process | 3h 40 min